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Show customer information

More information about your customer at a glance

By Eva
February 21, 2020

Customer Information

On the right-hand side, additional information displays about the customer.

Fields / Functions

Description

Email 

Customer email. You can edit the customer details when you click on the Email. 

Copy-Button 

Button to copy the email 

Address

Customer address 

Note

Notes are only be displayed when they added to the customer profile. 

Channel

Support channel 

Team

Assigned team 

Assigned Agent 

Assigned agent 

Previous Tickets  

Previous tickets of the current customer are displayed. 

  • The colored dot at the beginning of the ticket name describes the ticket status 

  • If the ticket is in thin writing, the status is closed. 

  • Click on the ticket name to open a preview. Four functions are at the top of the preview / related ticket. 

Related Ticket

Fields / Functions

Description

Go to ticket 

Opens the ticket in edit mode 

Merge

Merges the current ticket with the related ticket 

Previous

Opens the previous related ticket 

Next

Opens the next related ticket 

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