Teams are a group of users. Teams are shown in the menu tickets. They are displayed if the current user is a member of a team.
In Teams, you can create, edit, and delete teams.
Go to Settings → Teams.
Create a Team
Click on the button Create Teamand type the name of a team.
Edit Team
In the last column, three dots appear when you hover it with the mouse. Click on the dots to open the menu and select edit.
Delete Team
You can delete a team. Select a team and click on Delete at the top of the table, and then Yes, I confirm.
Filter
Click into Type to add filter.
A menu opens and selects a filter, eg. User. Automatically a new list opens where you choose content, eg. Amy. You can add multiple filters. They are all connected with an OR. They are all connected with an OR, eg. User=Amy OR User=Michael OR Team=Sales.
If you don’t select a filter, it searches overall.